Policy

Contact Info

3825 Yucca Ave
Suite # 129
Fort Worth, Texas 76111

817.759.CARE (2273)

Delinquent accounts

Payment is due when you check-in for your appointment. If you have insurance, your co-pay or percentage is due at check-in, and/or you’re deductible. We accept credit cards, debit or cash payment. We are unable to make “change”. Please be prepared to reschedule your appointment if unable to pay your co-pay. Full payment is expected when services are rendered for cash patients.

Do NOT CALL clinic and leave voicemail for Walk-in
Do NOT request an Online Appointment Request for Walk-in
Patients must Check-in as Walk-in, for themselves, in person, at the front desk
Front Desk will make every effort to accommodate Walk-Ins but may request Walk-in patients to return later during that day or the following day
There are no Late Cancellation or No Call-No Show fees for Walk-in Patients
All financial policies, including insurance and self-pay, are the same for Walk-ins as in Reserved appointments

Typically, it is BEST to attempt to Walk-in in the mornings (9:00AM-11:00AM) because many patients miss their reserved Appointments in the morning; but typically, it is NOT GOOD to attempt to Walk-in the afternoons (2:00PM-4:00PM) because many patients make their reserved Appointments in the afternoon.

Walk-in is just an option. We welcome and encourage patients to schedule an Online Appointment Request to help us reduce patient wait times. Walk-in option is for patients unable to commit and maintain a reserved Appointment time and want to avoid Late Cancellation or No Call-No Show fees.

Insurance

Payment

All appointments missed without 24 hour prior notice will be charged a missed appointment fee of $50.00 or $75.00 for missed procedure visit. Please be sure to call during office hours to cancel your appointment.

Some insurance companies have a preferred laboratory. Please notify the lab personnel if you require a specific lab. Patients are financially responsible for any lab or x-rays ordered by your provider. Please contact your insurance carrier to verify your benefits if you have any questions.

Labs or X-rays

Your insurance coverage is an agreement between you and your insurance company. We agree to file claims for contracted carriers per our agreement with you carrier. Most misunderstanding about insurance can be avoided if you understand what your policy provides. If you’re insurance company chooses not to pay for any reason or they choose to delay payment YOU will be responsible for payment. If payment is not received within 60 days from your insurance company you will be charged. Payment is expected within two weeks of receipt of our invoice. Our billing office will assist you or your Human Resources Department with any information which may be helpful in the additional processing of your claim for insurance reimbursement. These policies are due to increased difficulty with reimbursement from insurance companies.

Here is a partial list of just some of the insurance companies and plans we accept. Please contact us to ensure coverage.

Medicaid / Medicare
Amerigroup
Aetna
Healthspring
Blue Cross Blue Shield
Cigna
TriCare
United Healthcare
and many more - contact us for more information

Missed Appointments

Financial Policy

Delinquent accounts will be reported to our collection service. Please let us know if your payment will be arriving late. Please contact us to make payment arrangements. If you are schedule to be seen, have a delinquent account on and do not have an arrangement on file, you will be asked to re-schedule your appointment. If you have a balance with the collection agency you must pay that in full before you can be seen in the office.

Walk-In Policy